Shipping Policy

At Haven Rows, we are committed to providing a smooth and reliable shopping experience for our customers. This includes clear, simple, and transparent shipping policies. We offer free shipping on all orders within the United States.

Shipping Locations

This policy applies to orders shipped within the United States.

Delivery Times

Below are our estimated timelines for order processing and delivery:

Order Cutoff Time: 5:00 PM (EST) – Orders placed after this time are processed the next business day, which may extend the delivery timeframe by one business day.

Order Handling Time: 1–2 business days (Monday to Friday). Once processed, your order is dispatched through one of our trusted shipping carriers.

Transit Time: 6–8 business days (Monday to Friday).

Estimated Delivery Time: 7–10 business days from the date your order is placed.

Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Carrier Services

We work with reliable shipping and delivery providers to help ensure your order reaches you safely and on time.

Depending on the size, weight, destination, and availability, your order may be shipped through carriers such as:

  • UPS

  • FedEx

  • USPS

Shipping Costs

Free Shipping: All eligible orders shipped within the United States qualify for free standard shipping, with no minimum purchase required.

Delivery Issues

If you experience a delivery issue such as a significant delay, missing package, or damaged item, please contact our Customer Support Team as soon as possible.

We will review the issue and work with you and the relevant carrier to help resolve it.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use the tracking number provided to follow your package's progress through the carrier's tracking system.

Questions About Shipping?

If you have questions about shipping or delivery, please contact our customer support team.

Contact Information:

Store Name: Haven Rows

Email: koudoujeanphilippe0@gmail.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

Our goal is to respond to your email within 1–2 business days.