Refund Policy
30-Day Hassle-Free Returns
At Haven Rows, your satisfaction is our priority. If you’re not completely happy with your purchase, we aim to make the return process simple and straightforward.
Return Policy Overview
Return Window: You may return eligible items within 30 days from the date you receive your order.
Item Condition: Products must be unused, in their original condition, and returned with all original packaging, accessories, and documentation.
Simple Process: Our customer support team will guide you through the return process and provide the necessary instructions.
Return Costs
Defective, Damaged, or Incorrect Products: If your item arrives defective, damaged during delivery, or is not the item you ordered, please contact us. We will provide instructions for resolving the issue, including return shipping arrangements where applicable.
Change of Mind: If you purchased the wrong product, changed your mind, or no longer need the item, the customer is responsible for return shipping costs. Please use a shipping service that provides tracking. We do not charge restocking fees.
How to Return an Item
Contact Us: Email koudoujeanphilippe0@gmail.com with your order number and reason for the return.
Prepare Your Item: Carefully repackage the product in its original packaging, including all accessories, tags, and documentation.
Send It Back: Follow the return instructions provided by our customer support team and use a shipping service with tracking.
Refund Process
Inspection: Once your return arrives, we will inspect the item to confirm that it meets our return requirements.
Processing: After your return is approved, refunds are typically issued within 7 business days to your original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Exchanges
Need a different product or want to make a change to your order? Contact us and our customer support team will be happy to assist you with the available options.
Non-Returnable Items
Certain products may not be eligible for return due to their condition, use, or other applicable restrictions. Any non-returnable items or specific exclusions will be clearly indicated in the relevant product description or communicated by our customer support team.
Questions About Returns?
If you have questions about our return or refund process, please contact our customer support team.
Contact Information:
Store Name: Haven Rows
Email: koudoujeanphilippe0@gmail.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
Our goal is to respond to your email within 1–2 business days.